Elva Policies and FAQs

Appointment Arrival Time:

Please arrive on time for your appointment. Any arrival later than 15 minutes will be considered a no-show and must be rescheduled.

All no-show appointments will be charged at 100%.

Makeup-Free Face for Facial Services:

For appointments involving work on your face, please arrive with a clean, makeup-free face.

Removing makeup during the appointment will reduce your appointment time, potentially resulting in unfinished work or rescheduling.

Rescheduling due to this will also result in a 100% charge of the booked appointment and the additional appointment.

Refund Policy:

We do not offer refunds on any services, memberships, academy training, packages, or products.

Please contact management to discuss alternative solutions if needed.

Exchanges on new, unopened products are available within 7 days. Any damages occurring after leaving the store are the customer's responsibility.

Non-Refundable Deposits and Prepayments:

All deposits and prepayments made to Elva Beauty are non-refundable. This includes service deposits when booking an appointment, deposits for product purchase holds, and deposits for academy training registrations and products.

Lash Fill Requirements:

To be eligible for a lash fill, you must have at least 40% of your lashes remaining.

Cancellation Policy:

Cancellations for any appointment must be made 72 hours prior to your appointment time, no later. Failure to do so will result in a 50% cancellation fee.

Rescheduling Classes:

Rescheduling for classes requires a 14-day notice and is subject to a $150 rebooking fee.

Once the fee is paid, you will be rescheduled for the next available training date.

Mini Fill Policy:

Mini fills are only applicable within 3-7 days after the initial appointment and only on work performed by our technicians.

Booking a mini fill for work done elsewhere will be charged as a regular fill.

Failure to pay for a full fill during a mini fill appointment will result in a no-show fee.

Booking Accuracy:

Please exercise caution when booking online.

Ensure you select the correct location and verify the address from the drop-down menu in our booking system.

Input the correct city in your GPS for navigation and allow sufficient time for parking.

Same-Day Cancellations:

-Any prepaid service appointment canceled on the same day within the 72-hour period or no-showed will result in the forfeiture of that session.

Credit Card or Visa/Debit on File:

- We now require a credit card or visa/debit card on file to secure your appointment.

- In case of a no-show or last-minute cancellation, your card will be charged up to 100% of the service cost, depending on the service.

- As an alternative, we can accept 100% deposits by transfer or phone payment before booking your appointment.

- No deposit or card on file, no appointment.

Complaints or Concerns: 

- Any complaints or concerns after an appointment must be brought to the attention of the managing staff within 48 hours of the appointment. Please contact Elva directly at 289-689-2303.

Late Arrival Fee:

- If you are 10-15 minutes late, a $10 late fee will be required for rescheduling the remaining appointments for the day.

Thank you for your understanding and cooperation.

Elva Aesthetics Management & Staff

Model Policy

Model that are receiving a free or discounted service consent to pictures and videos being taken for social media purposes.